Loyalty Points

Loyalty Points

What are loyalty points?

Loyalty points are Kibuba's method of rewarding loyal customers. They can be exchanged for a discount to purchase products at an even better price. The current exchange rate is 1 point = 1 EURO. No fluctuations are expected in the future.

How To Get Them?

With every purchase each registered customer receives loyalty points amounting to 10% of the order value. Points are awarded even if the item is on sale or closeut.

How To Use Them?

Accumulated points can be exchanged for a discount on the next order at Kibuba. Each loyalty point brings 1 € in discount. The highest discount for any item is limited to 20% for regular retail items, 10% for items on sale, while no discount is possible for closeouts and Products of the day.

Loyalty Points Validity?

Loyalty points are valid up to 6 months after the date of last purchase. Each purchase in this period extends their validity to the next 6 months. If no purchase is made in this time, all loyalty points are erased and you start again from scratch.

How Many Points Do I Have?

The number and validity of loyalty points can always be checked by logging in with your login and password and checking your profile. Every invoice you receive will contain information about the number and validity of your loyalty points, which can be used for your next order. Alternatively we'll be happy to help you via email at info@kibuba.com or telephone at +386 59 087 770.

Loyalty points are non-transferrable nor are they refundable in any way other than described above. Points are awarded when we receive payment. Validity is 6 months from date of purchase. After this date the balance is reset to 0.