Terms & Conditions

Terms & Conditions


About the Company

Kibuba d.o.o., družba za trgovino in založništvo

Short form: Kibuba d.o.o.

Registered office address:
Selo 11c, 1217 Vodice, Slovenia

Administration:
Selo 26b, 1217 Vodice, Slovenia

Business units:
BU Ljubljana – Center
Ribji trg 3, 1000 Ljubljana, Slovenia


BU Ljubljana – BTC
Šmartinska 152, 1000 Ljubljana, Slovenia

BU Ljubljana – Šiška
Ljubljanske brigade 33, 1000 Ljubljana, Slovenia

BU Ljubljana – Supernova
Supernova – Rudnik, Jurčkova 223, Ljubljana

BU Celje
Mercator center Celje, Opekarniška cesta 9, 3000 Celje, Slovenia

BU Kranj
Planet Tuš Kranj, Cesta Jake Platiše 18, 4000 Kranj, Slovenia

BU Zagreb
Avenue Mall, Avenija Dubrovnik 16, 10000 Zagreb, Croatia

VAT ID: SI16483324

Company number: 2036274

Registered in: Ljubljana, SRG 2004/10475

Member of TZS (Slovenian Chamber of Commerce).

Bank details:
Banka Sparkasse, Cesta v Kleče 15, 1000 Ljubljana, Slovenia
BIC (SWIFT): KSPKSI22XXX
IBAN: SI56 3400 0101 3944 371

Contacts: info@kibuba.com, +386 59 087 770

Orders:

Prices
All prices are in Euros and include value added tax where applicable. Prices are valid on the day of purchase i.e. moment of checkout on the kibuba.eu webshop. Prices are valid for the given payment methods and under the supplied terms and conditions.

Should the price of an item change during processing of an order the customer will be notified. The seller will do their very best to attempt to provide the customer a lower price or offer a mutually acceptable solution.

Information About Past Orders
Information about past orders is kept in the kibuba.eu webshop database. Customers can browse their past orders through the kibuba.eu webshop interface.

Products on Offer
The products on offer at kibuba.eu are updated regularly and quickly.

Payment Methods
Ordered products can be paid for via Paypal or wire transfer directly to the Kibuba account.

Shopping
Shopping is carried out by the customer by adding selected items to their shopping cart. The products and quantities in the cart can be changed at any moment before final confirmation.

Registration is required to successfully place an order which is then completed in three steps:

1. shipping method selection
2. payment method selection
3. overview and final confirmation of order

Before final confirmation the customer can check all details of the order including price and quantity on the confirmation page. All elements of the order can be modified at this stage by clicking on the "No, I wish to change my order" button. The order is not submitted until the customer clicks on the "Yes, I confirm my order" button.

After submitting the order the customer receives a confirmation message via email. (The supplier processes receieved orders at 11 am every working day. The customer may cancel their order up to this point via email. All relevant data is made available to the customer via the supplier's web page. After the specified time cancellation is no longer possible.)
Every working day at 11 am the supplier processes receieved orders, checks availability and confirms or rejects the order stating a valid reason. The seller reserves the right to contact the customer via their supplied telephone number. On confirming the order the supplier notifies the customer of the expected delivery time. The contract of sale of ordered products between seller and customer is irrevocably established at this point.
The contract (order) is stored in electronic form on the supplier's servers and is made available to the customer at any moment in their user profile (My account).

Returns

Kibuba guarantees the qualitiy of products with supplier or manufacturer warranty. Products have a warranty if this is stated on the warranty document. Warranty is valid when instructions on the warranty document are followed in conjunction with supplied invoice. The warranty period is stated on the supplied warranty document or invoice.

Warranty information is stated on the product's presentation page. If there is no information about warranty the item is not covered by warranty or this piece of information is unknown. In the latter case the customer may contact the seller for up to date information.

In case of malfunctions resulting from incorrect use, negligence, mechanical damage and Acts of God warranty is void. Warranty claims are also null in case of visible signs of modification by an unauthorized third party, incorrect use or negligent behaviour.

According to the Consumer Protection Act the customer has the right to notify the supplier (via telephone, email or mail in which case date of drop-off is relevant for the notification deadline) of contract cancellation within 14 days of receipt if not satisfied with ordered products, without having to state reasons for doing so. The Kibuba team however kindly asks customers to fill out an exchange / return form, which will make any mistakes and shortcomings easier to correct. Products must be returned no later than 30 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer. The only expense incurred by the consumer when returning products is the direct shipping cost. The return is deemed in time if the parcel is submitted in the required time.
The purchase price for the returned products will be wired to the customer's bank account or be left available in store credit for successive orders. The funds will be returned no later than 15 days after receiving the returned products.

The supplier reserves the right to refuse receipt of COD parcels or other packages not conforming to these terms & conditions.

Limitation of Liability

The seller will do their best to guaratee all information published on this website is up to date and accurate. Even so product features, availability and price may change so rapidly that the seller is unable to update all information. In such a case the seller will notify the customer of any changes and allow them to cancel the order or change it for a different product.

All product photographs are symbollic and do not depict actual product features.

Code of Conduct According to Electronic Commerce Market Act:

The Kibuba company conducts its business according to the Electronic Commerce Market Act and other regulations accepted on its basis. More information about the Electronic Commerce Market Act can be found on the website of the Official Gazette of the Republic of Slovenia.